Privacy policy

This Privacy Policy explains how cravegems.com (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, place an order, or communicate with us in any way (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to anyone who uses our Services, including customers, website visitors, and other individuals whose information we collect as outlined in this Privacy Policy.

Please review this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand and agree to the ways your information may be collected, used, and disclosed as explained in this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates to our business practices, operational needs, or applicable laws and regulations. Any updates will be posted on this page, along with an updated “Last updated” date where applicable.

How We Collect and Use Your Personal Information

In order to provide our Services, we collect personal information from different sources based on how you interact with our website and use our services.

The information we collect may be used to operate and enhance our Services, process and complete orders, communicate with you, provide customer assistance, meet legal requirements, enforce our terms and policies, detect and prevent fraud, and safeguard our business, users, and Services.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use our Services. Generally, personal information means information that identifies you, relates to you, describes you, or could reasonably be connected with you.

Information We Collect Directly From You

Information you provide directly while using our Services may include:

  • Basic Contact Details — such as your name, mailing address, telephone number, and email address.
  • Order Information — such as your name, billing address, shipping address, payment confirmation, email address, and telephone number.
  • Account Information — such as your username, password, and other details connected to your account.
  • Shopping Information — such as products you browse, place in your cart, purchase, or save to a wishlist.
  • Customer Support Information — including any information you decide to provide when contacting us or requesting support.

Certain features of our Services may require you to submit specific information. While you may choose not to provide it, doing so could limit your ability to access or use certain features of our Services.

Information We Collect Through Cookies

We may automatically gather certain information about how you interact with our Services, including details about how you access and use our Site. Cookies, pixels, and similar technologies may be used to collect this information.

This information may include details about your device, browser, network connection, IP address, and your interactions with our website and Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers that assist with our website and business operations.

  • Companies and service providers that help operate and support our website and online store.
  • Payment processors that handle payment information, including billing details and payment card information, to complete transactions and fulfill orders.
  • Analytics, advertising, and technology providers that may gather information through cookies, pixels, web beacons, software development kits, and similar technologies.

Any information obtained from third parties will be handled according to this Privacy Policy. Third-party companies may maintain their own privacy policies and practices, and we recommend reviewing those policies for additional information.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to process payments, complete and ship orders, handle returns and exchanges, send order updates, manage customer accounts, and deliver other requested Services.
  • Marketing and Advertising. Where allowed by applicable law and based on your preferences, we may use your information to send promotional messages and display advertisements that may be relevant to you.
  • Security and Fraud Prevention. We may use personal information to identify, investigate, and prevent fraudulent, unlawful, or harmful activity and to help protect our Services and users.
  • Communicating With You. We may use your information to answer questions, provide customer support, communicate regarding orders, and maintain our relationship with you.

Cookies

Like many websites, we use cookies and similar technologies to operate, enhance, and personalize our Site and Services. Cookies can help us remember your preferences, understand how visitors use our website, and support analytics and other website features.

Most browsers are configured to accept cookies automatically. You can change your browser settings to remove or decline cookies. However, disabling or deleting cookies may impact your browsing experience and could cause certain features of our Services to operate improperly or become unavailable.

How We Disclose Personal Information

We may provide personal information to third parties when reasonably necessary to operate our business, deliver our Services, process transactions, or meet legal requirements.

  • Vendors and service providers that work on our behalf, including providers of payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services.
  • Business and marketing partners that assist us in providing Services or communicating with customers.
  • Third parties when you specifically ask us to share your information or otherwise give us permission to do so.
  • Affiliates or other companies within our corporate group, where applicable.
  • Government agencies or other parties when disclosure is required by applicable law or legal process.
  • Third parties involved in business events such as a merger, acquisition, restructuring, or bankruptcy.

We do not share, sell, rent, or exchange your credit card information with third parties.

User-Generated Content

Our Services may give you the ability to submit product reviews or other user-generated content. If you post content in a publicly accessible area of our Services, that content may be viewed and accessed by others.

We cannot control how other users or third parties may use information that you voluntarily make available to the public. Please consider this carefully before sharing personal information in any public area of our Services.

Third-Party Websites and Links

Our Site may include links to websites or online services operated by third parties. If you access a third-party website, we recommend reviewing its privacy policy and terms of use.

We are not responsible for the privacy, security, content, or practices of third-party websites or platforms that are outside of our control.

Children's Data

Our Services are not designed for children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below so we can review and address the request.

Security and Retention of Your Information

We use reasonable safeguards to help protect personal information from unauthorized access, use, modification, or disclosure. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably required to provide our Services, manage accounts, meet business and legal requirements, resolve disputes, enforce agreements, and comply with applicable laws.

Your Rights and Choices

Depending on your location, you may have certain rights concerning your personal information. These rights may include:

  • Right to Access / Know — You may have the right to request access to the personal information we maintain about you.
  • Right to Delete — You may have the right to ask that certain personal information be deleted.
  • Right to Correct — You may have the right to request corrections to inaccurate personal information.
  • Right to Portability — You may have the right to request certain personal information in a portable format.
  • Restriction of Processing — You may have the right to ask us to limit certain processing activities involving your personal information.
  • Withdrawal of Consent — When processing is based on your consent, you may have the right to withdraw that consent.
  • Appeal — Where applicable, you may have the right to appeal a decision concerning a privacy request.
  • Managing Communication Preferences — You can opt out of promotional communications at any time by selecting the unsubscribe option provided in our marketing emails.

You may exercise any applicable privacy rights by contacting us using the details provided below. We may need to verify your identity before completing certain requests.

We will not treat you unfairly or discriminate against you for exercising privacy rights provided to you under applicable law.

Complaints

If you have questions, concerns, or complaints regarding how we handle your personal information, please contact us using the information below. Depending on your location, you may also have the right to contact your local data protection or privacy authority.

International Users

Your personal information may be transferred, stored, or processed in countries outside the country where you live, including the United States.

Where required by applicable law, we will implement appropriate safeguards for the international transfer of personal information.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Lobo Enterprises LLC
3301 Coors Rd NW STE R- 211 Albuquerque, NM 87120
info@cravegems.com
(877) 769-2509