Refund policy

We provide a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. Items can be opened or unopened, but they must be unworn or unused, include all original tags, and be returned in their original packaging. You must also provide a receipt or another valid proof of purchase.

To initiate a return, please reach out to us at info@cravegems.com. If your return request is approved, we will provide you with instructions regarding where and how to ship your package.

All returns must be authorized before being shipped. Any items returned without submitting a return request first will not be accepted.

If you have questions regarding our return policy or require help with your return, please contact us at info@cravegems.com.

Damages and Issues

Please check your order promptly after it arrives. If you receive a defective or damaged item, or if the wrong item was delivered, please contact us as soon as possible so we can assess the issue and help resolve it.

Exceptions / Non-Returnable Items

If you are uncertain whether a particular item is eligible for return, please contact us before sending it back so we can confirm and assist you.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

If you wish to exchange an item, the fastest option is to return the original item according to our return procedure. After we receive and approve your return, you may place a new order for the replacement item.

Refunds

After receiving and inspecting your returned item, we will let you know whether your refund has been approved or rejected.

If your refund is approved, the refunded amount will be automatically sent to your original payment method within 10 business days. Please be aware that your bank or credit card provider may need additional time to process the transaction and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at info@cravegems.com.